What is the procedure if I have a claim? Warranty claims must be made through Advanced Foundation Repair’s Warranty Claims online form.
How does the warranty claim website work? Once you have successfully completed the online form a warranty claims manager will contact you within 4 business days.
How long does it usually take to receive a response from the website? 4 business days from the date the online form is completed.
Do I have to pay when you come to inspect my home? Yes, there is a $75.00 service call fee.
What if I would like someone to come inspect my home sooner than the first available date? We offer an expedited inspection for an additional $75.00.
What am I paying for? Trip charge and an in home survey.
What do I receive? Warranty letter and a copy of our survey.
Who will be contacting and visiting me? A representative from our warranty claims department will be in contact with you to setup and appointment and a qualified foundation technician will perform the in home survey.
Will Advanced disclose the information it collects to outside parties? Please refer to Advanced Foundation Repair’s privacy policies.
Who determines if my warranty claim is valid? After completion of the survey all claims are review by the warranty claims committee at the end of each week.
What if I need new work? Our qualified technician will discuss these details during the visit.
Estimator/warranty claims person may waive visit fee if new work is required? Yes, this decision will be made by the warranty committee at their discretion.
Can my warranty be reinstated? No. But you may qualify to purchase a limited warranty.
How much does my house need to move before it qualifies? Each house is unique and it will depend on the circumstance.
Are hairline brick and sheetrock cracks normal in areas where foundation repair was performed? Yes. Seasonal movement is the most common cause of minor sheet rock and brick damage.
What is covered under my warranty? Your warranty only includes adjustments of pilings installed by AFR. Please refer to your original contract. If you do not have a copy of your contract one can be provided.
Do I need to pay or have a visit to receive new copies of my contract and drawing? Yes, $25.00.
If I have or suspect a plumbing problem should I get it tested first? Yes, our recommended plumbing company is Halshall Plumbing. They can be contacted at 214-467-9091.
Is seasonal movement covered in my warranty? No.
Will warranty adjustments make my cracks disappear? No, not necessarily.
Do I need the have my home inspected by AFR before selling/transferring my warranty? No.
I can't say enough good things about Advanced Foundation Repair. Their professionalism, care, attentiveness, and quality of work are superb. I had a full foundation lift so they were a part of our daily life for a few weeks.
Brad Bertelsen is always easy to talk to and answered all my questions no matter what they were; everything from scheduling to how the equipment works. How pilings work don't affect the job that gets done and it took time from his schedule but he took the time to answer my questions.
Betrice called to inform me of an update but I was not able to answer my phone at the time. She then sent a text to inform me of the update. I was able to respond to her text so we were able to proceed with the planning. I appreciated that extra effort.
The excavation crew and the lifting crew were great. They are very hard workers and very courteous.
Advanced Foundation made the process of LIFTING A HOUSE seem completely effortless. We were also able to stay in our house the entire time they worked on the foundation; including when they actually lifted our home. God forbid I ever need them in another home but if I do, they will be the only foundation company I use.
Thank you Brad and Advanced Foundation for helping me protect my home.read more
I was very pleased with my experience. During the initial visit, Jim Moravec explained the problem and the solution. We discussed cost and I decided that my "cost/solution "ratio would be best served with Advanced Foundation Repair and a crew was out in a matter of days. The work went quickly and neatly. Alfonso and his crew seemed to know what they were doing and their cleanup exceeded my expectations. I have since referred a local property manager to Advanced and as far as I know she is satisfied with their work too.read more
The last few months I've noticed cracks in the corners and some interior doors aren't latching. We had foundation repair done in 2013 around the outside of the house. I was thinking we'd need a pier or two on the inside, because I thought the middle might be sagging. The company who did the work in 2013 had gone out of business, because the owner suffered some catastrophic illness (and is now working for a competitor). Advanced Foundation was the company my engineer co-worker used after extensive interviewing of local foundation companies.
Eric Vineyard, the estimator, was prompt and courteous when he arrived 5 minutes before our 9am appt. He took measurements all around the inside and outside of the house and took elevation readings afterward. Good news for me: he found that the elevation difference was within tolerance and no work was needed.
The company called two days before to remind me of the appointment and were courteous about it.
Overall, it was a positive experience to have a gentleman in my house and to have a good company behind him.
Thanks Eric and Advanced Foundation Repair.read more
I purchased my home on 10-18-16. Unfortunately, very shortly after my we moved in my wife went into hospice and died. I did not transfer my foundation warranty.
I reached out to Advanced Foundation Repair and asked if they would allow me to transfer the warranty even though I was over a year past the deadline. Without argument they transferred the warranty.
This is a compassionate family run company. I give them the highest possible recommendation.
In addition to this, the repairs they made to my foundation have performed great, and the house has stayed perfectly level.read more
I am very impressed with the service I received. First, Eric explained in detail what would be done and how. Then the amount of needed lift was measured. In 3 of 19 holes that were dug it was necessary to go through concrete. The workers dug as deeply as 22 feet in order to reach bedrock.
Concrete was replaced, as were shrubs. My yard was cleaned up nicely upon completion.
I would recommend this company to anyone needing any work done.read more
We had problems with our foundation for a few years, with several cracks inside the house, on walls, garage floor, etc. They came to do an inspection and we were very happy with their professionalism and price for the value. We immediately set that up. They did exactly what they said they were going to do and more at no extra charge. They lifted the garage and put some piers, etc underneath, the final result was incredible. The cracks inside the house closed almost completely. They also have an excellent and transferable warranty.read more
Took three different bids and Advanced Foundation Repair was my final choice. i have a 75 year old house that needed foundation repair and realignment. Ben showed up on time for our appointment and he explained the procedure as many times as I needed to understand, it was actually very simple. He was also available for me to call anytime, which I did on a couple of occasions. Techs were punctual, there was a supervisor on site almost every hour, they did a great job, respectful of the neighbors yards, cleaned up the yard after the work. I love my house again.read more
I have had multiple good experiences with Advance Foundation Repair. They stand by their work and kept me informed at all times on the repairs. Post work service was good too. I am very satisfied with their workread more
I can't too highly recommend this company. I had work done of my foundation by another company several years ago. That work did not resolve the problem, and that company did not fix. Advanced was recommended to me by mother, who said they were the best in the business. I agree! They were polite, professional, charged reasonable prices, and did excellent work. They also have a strong guarantee that is backed by a trust. I can't imagine why you'd use any other company.read more
Advanced Foundation repair is the only way to go! The engineer, Eric was kind, helpful and informative! The crew under Haynard's watch was unbelievably considerate. The crew was in and out of our house for 5 days. Everyone of them were happy even in the 90 degree weather. They work hard and were very polite. If you saw my house now you would never even know they were here. They cleaned up every night and on the last day it looked like new! Very thankful to have been able to work with them.read more
Advanced recently performed our foundation repair and did a fantastic job! The job took four days and throughout the process, the workers were on time each day, were kind and courteous. They left our house clean each day and took great care in making my wife and newborn comfortable during the repair. They came back out to make adjustments, as was expected, and I am more than pleased with the results. Thanks to Juan Martinez, Miguel Mata and Ernesto Alvarato for doing everything I requested. I highly recommend Advanced Foundation Repair, they know what they are doing.read more