What is the procedure if I have a claim? Warranty claims must be made through Advanced Foundation Repair’s Warranty Claims online form.
How does the warranty claim website work? Once you have successfully completed the online form a warranty claims manager will contact you within 4 business days.
How long does it usually take to receive a response from the website? 4 business days from the date the online form is completed.
Do I have to pay when you come to inspect my home? Yes, there is a $75.00 service call fee.
What if I would like someone to come inspect my home sooner than the first available date? We offer an expedited inspection for an additional $75.00.
What am I paying for? Trip charge and an in home survey.
What do I receive? Warranty letter and a copy of our survey.
Who will be contacting and visiting me? A representative from our warranty claims department will be in contact with you to setup and appointment and a qualified foundation technician will perform the in home survey.
Will Advanced disclose the information it collects to outside parties? Please refer to Advanced Foundation Repair’s privacy policies.
Who determines if my warranty claim is valid? After completion of the survey all claims are review by the warranty claims committee at the end of each week.
What if I need new work? Our qualified technician will discuss these details during the visit.
Estimator/warranty claims person may waive visit fee if new work is required? Yes, this decision will be made by the warranty committee at their discretion.
Can my warranty be reinstated? No. But you may qualify to purchase a limited warranty.
How much does my house need to move before it qualifies? Each house is unique and it will depend on the circumstance.
Are hairline brick and sheetrock cracks normal in areas where foundation repair was performed? Yes. Seasonal movement is the most common cause of minor sheet rock and brick damage.
What is covered under my warranty? Your warranty only includes adjustments of pilings installed by AFR. Please refer to your original contract. If you do not have a copy of your contract one can be provided.
Do I need to pay or have a visit to receive new copies of my contract and drawing? Yes, $25.00.
If I have or suspect a plumbing problem should I get it tested first? Yes, our recommended plumbing company is Halshall Plumbing. They can be contacted at 214-467-9091.
Is seasonal movement covered in my warranty? No.
Will warranty adjustments make my cracks disappear? No, not necessarily.
Do I need the have my home inspected by AFR before selling/transferring my warranty? No.
I have had multiple good experiences with Advance Foundation Repair. They stand by their work and kept me informed at all times on the repairs. Post work service was good too. I am very satisfied with their workread more
I can't too highly recommend this company. I had work done of my foundation by another company several years ago. That work did not resolve the problem, and that company did not fix. Advanced was recommended to me by mother, who said they were the best in the business. I agree! They were polite, professional, charged reasonable prices, and did excellent work. They also have a strong guarantee that is backed by a trust. I can't imagine why you'd use any other company.read more
Advanced Foundation repair is the only way to go! The engineer, Eric was kind, helpful and informative! The crew under Haynard's watch was unbelievably considerate. The crew was in and out of our house for 5 days. Everyone of them were happy even in the 90 degree weather. They work hard and were very polite. If you saw my house now you would never even know they were here. They cleaned up every night and on the last day it looked like new! Very thankful to have been able to work with them.read more
Advanced recently performed our foundation repair and did a fantastic job! The job took four days and throughout the process, the workers were on time each day, were kind and courteous. They left our house clean each day and took great care in making my wife and newborn comfortable during the repair. They came back out to make adjustments, as was expected, and I am more than pleased with the results. Thanks to Juan Martinez, Miguel Mata and Ernesto Alvarato for doing everything I requested. I highly recommend Advanced Foundation Repair, they know what they are doing.read more